Resetting Password for a Contact
This article will help you how to reset a forgotten password for a contact in ImagineShare.
How do I reset a password for a contact?
Log into the ImagineTime Portal using https://yourfirmname.imaginetime.com. Enter the email address and password associated with your “Firm”(Figure 1). Select the “Sign in” button.
Figure 1 Screenshot of Portal Sign In page.
​Figure 2 below is the login landing page for the “ACME Corporation”. This example is showing a single client and two firms. Your login landing page may only show your clients and a single firm. Select your “Firm Name”.
Figure 2 Screenshot of the firm login landing page.
Figure 3 below shows the “All workspaces” landing page. Here you would see all of your clients. To update a clients’ information, select the “Client Settings” link from the sidebar menu on the left side of your screen.
Figure 3 Screenshot of the “Workspaces” All client Workspaces screen.
Figure 4 below shows the “All Firm Clients” screen. Select the blue “Client Name” you wish to update.
Figure 4 Screenshot of “Client Settings: All Firm Clients” showing the list of current clients.
​Figure 5 screenshot shows the blue “Contacts” link selected for the client “John A. Teague” displaying all contacts for this client. To “Reset the Password” for contact “Body Boom” select the orange “Reset Password” button to the far right of the contact’s name. The text on “Reset Password” will change briefly to “Success” upon completion of sending an email to this client with instructions and a link to reset their password (figure 6).
Figure 5 Screenshot showing the location of orange “Reset Password” button.
Figure 6 is a screenshot of a typical email sent to a contact as a result of selecting the “Reset Password” button for a contact from the “All clients:: Contacts” orange “Password Reset” button (figure 5). The contact will select the “Reset Password” link to start the reset process. This link will expire within 15 minutes (figure 7).
Figure 6 Screenshot of “Password Reset” email showing password reset link.
Figure 7 is a screenshot of a notification dialog for an expired “Reset Password” email link. If the contact waits too long and the link does expire contact can select the orange “Reset Password” button from the notification dialog to request a new token (figure 8).
Figure 7 Screenshot of a notification dialog for an expired “Reset Password” link.
Figure 8 is a screenshot of the request for a new Token from the expired “Reset Token” email link. The contact can enter their email address and select “Send Password Reset”. This will send a new email with the password reset link (figure 9).
Figure 8 screenshot shows the “Send Password Reset” seen after an expired link.
Figure 9 screenshot shows the “Send Password Reset” was successful. Selecting the blue “Got it” button will return you to the portal contact log-in screen.
Figure 9 Screenshot of “Success” information dialog.